Kloudsoft

BuzzHive AI - The Listening Machines 

Social Intelligence Suite

Digital Trust starts with deep understanding of the macro social-context within which you operate

With billions of human conversational data points out there in social media and other public content, building real-time peripheral intel capability is critical to social risk management, competitive advantage and growth

Get in touch
BUZZHIVE AI - THE LISTENING MACHINES​

Social Risk Intelligence Suite

Digital Trust starts with deep understanding of the macro social-context within which you operate.

With billions of human conversational data points out there in social media and other public content, building real-time peripheral intel capability is critical to social risk management, competitive advantage and growth.

Get In Touch

Are you one of the below?

BuzzHive AI is for you.

Marketing, Sales and PR

Understand and measure risks associated with customer sentiment, lead intel, reputational impacts, trends and influencers, and  effectiveness of campaigns

Customer Service Teams

Pro-actively track/monitor and respond to customer inquiries, complaints, and feedback (particularly negative) on social media platforms

Insight and Analytics Teams

Collect and analyze data from social media to inform business decisions and strategy and pro-actively manage risks to digital trust

CSR and Risk Team

Monitor social media for pro-active Corporate Social Responsibility entity tracking, track and monitor third-parties,  other entities and topics that have significant risk implications for organization

Our Tech and Capabilities

We have developed a suite of state-of-art social mining and listening capabilities (on AWS) to support your goals with ability to mine billions of data-points real-time. The results of all of below are available as API for easy integration

RSS News Feeds

News aggregator for RSS feeds wherein multiple RSS sources are read at given interval, scraped, along with sentiment (and keywords) associated

Global Podcasts

Podcast sources are mined, scraped, audio transcribed, indexed along with sentiment (and keywords) associated and searchable through API

Google Play Store App Comments

Continuously monitor specified Google App Store Application comments, scraped, sentiment and keywords extracted and searchable through API

BuzzHive AI: Social Risk Intelligence Suite

App Suite built on AWS using Peta-Scale Serverless Infrastructure

Surveys / Other Custom Inputs

Ability to integrate any other sources from a JSON/CSV file and integrate into the peripheral intelligence suite

Twitter Feeds

Search twitter on a continuous basis for defined search string, mine those tweets, calculate sentiment, identify keywords and store data

YouTube Comments

Continuously monitor specified YouTube channels for comments, scraped, sentiment and keywords extracted and searchable through API

Apple Store App Comments

Continuously monitor specified Apple App Store Application comments, scraped, sentiment and keywords extracted and searchable through API

Use Cases

Our suite of social listening tools help you with range of insight and analytical needs
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Track and measure brand related chatter in real time : mentions, trends, influencers, media coverage, customer discussion on products/services in real time, key aspects and sentiment

Brand Monitoring and Management​
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Track competitor's media coverage, monitor their posts, mentions by their customers (including unsatisfied customers to potentially reach out), product launches, key trends, marketing strategies etc

Competitive Strategy & Intelligence​
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Leverage social human data to generate rich insights to support market research objectives

Market Research
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Monitor customer experience issues real-time by mining social data to understand unhappy customers (and happy customers), customer complaints, monitor buying signals, product/service friction, etc.

Customer Experience​
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Track your earned media coverage with Critical Mention's, use mining to identify content topics to write, find the most engaging / best performing content

Campaign Management​
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Track and monitor third-parties, other entities and topics that have significant risk implications for the organizations - TPRM, CSR and other such programs

Risk and CSR Management
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Our prices are tailored for you

All plans Come with White Glove support, SaaS access and access to expert support. We work with startups to Fortune 100 companies

Essential

Dashboard / Platform Access
Twitter Search
RSS Feeds
Google Play Store Comments
Apple Store Comments
YouTube Video Comments
Email Expert Support
White-Glove Onboarding
Select

PREMIUM

Dashboard / Platform Access
Twitter Search
RSS Feeds
Google Play Store Comments
Apple Store Comments
YouTube Video Comments
Global Podcast Mining
Advanced Analytics / Reporting
Chat Support with Expert
White-Glove Onboarding
select

platinum

Dashboard / Platform Access
Twitter Search
RSS Feeds
Google Play Store Comments
Apple Store Comments
YouTube Video Comments
Global Podcast Mining
Custom Data Adapters
Advanced Analytics / Reporting
Chat/Live Support with Expert
White-Glove Onboarding
select

from our Insights desk

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Social Listening for Campaign Success

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How to implement a social listening strategy

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